Unlike claims management companies or solicitor firms, we can’t do a bit of everything. We are not experts on Japanese Knotweed disputes, landlord deposit returns or whose responsibility it is to pay for the maintenance of a septic tank.
All we do, every single day, is fraud recovery. That’s why we know the system so well and how to prepare the best case possible for all our clients.
Start your case Trustpilot
We believe that fraud victims deserve specialist representation to hold banks and institutions accountable, as they attempt to claim their money back. Here’s how we do it.
We’ve helped over 6,000 people recover £140 million in stolen funds.
TrustpilotOur client was targeted through social media by a supposed financial advisor who gradually earned their trust. Over several months, they invested increasing sums into what looked like a legitimate investment opportunity. Early payouts created false confidence until the returns stopped and the scheme collapsed, with the funds going straight into the fraudsters’ pockets.
Refundee investigated the scam, built a case for bank liability under UK APP reimbursement rules and escalated it to the Financial Ombudsman Service.
Our clients, a retired couple, had invested most of their savings into an investment group promising to boost their pension income. When the company stopped trading and became the subject of a police investigation, they feared the prospect of losing everything.
Refundee investigated and submitted a claim to the couple’s bank. When the bank refused the claim, we escalated the case to the Financial Ombudsman Service.
Our client invested £220,000 through a crypto platform they found on Instagram, then paid “tax fees” to withdraw a growing balance that was never released. Refundee stopped them from paying a follow-on recovery scam, built a detailed case for Refundee and escalated it to the Financial Ombudsman Service when the claim was rejected.
Our team are all experts in their field and work together seamlessly to give your case the best chance for a positive outcome.
Meet the team →
Here’s what most people want to know first. Anything else, get in touch.
Contact us →Our founding team has direct experience working inside the Financial Conduct Authority, the Financial Ombudsman Service and major banks, so we understand exactly how bank assessors and caseworkers review claims.
Outcomes depend on the facts and evidence of each case. We explain the process and keep you informed as your case progresses.
No outcome can be guaranteed. We assess the available evidence and explain the options before you decide how to proceed.
We aim to communicate clearly, explain the available options and provide updates as your case moves forward.
You can start by sharing some basic details for an initial assessment.
Yes. We aim to keep clients informed about progress and relevant next steps.