A Guide to Accessing your Crypto Statements
This is a guide to accessing your Crypto statements, needed for the funds recovery process.
Learn more →Client Guides
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These guides walk you through the practical parts of your claim: gathering evidence, downloading statements, and understanding what happens at each stage. Each one gives you step-by-step instructions and a checklist so you know when you're done, and how to send everything to us. If you get stuck at any point, contact your case handler and we'll help.
A Guide to Downloading your Messages
How to export your full conversations with a scammer from WhatsApp, Telegram, Discord, Instagram, Facebook, TikTok and email, and send them to us as evidence for your claim.
Learn more →A Guide to Accessing your Bank Statements
This is a guide to accessing your bank statements, which is part of the funds recovery process.
Learn more →Mental Health Support
Read about further mental health support you can receive to help you recover from being the victim of a scam.
Learn more →Interest Breakdown
Understand how statutory interest may apply to your scam refund claim, including how compensation and interest calculations are assessed.
Learn more →Complaint Stages at FOS
Read about the different stages of your claim with the Financial Ombudsman Service and what each stage means for your case.
Learn more →When the bank says no
Banks decline claims they should pay. A fraud gets called a civil matter, a generic pop-up gets called a warning, or a convincing scam gets judged with hindsight. Those reasons are not always the final word. Decisions can be challenged and escalated to the Financial Ombudsman Service, and we know where they most often go wrong.
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