Over £140 million recovered
The total amount we got back from banks for our clients.
What to do if you’ve lost money
in a Invoice Scam
Invoice fraud can happen when a scammer intercepts a genuine invoice or sends a convincing fake one with altered bank details. If you have paid a fraudulent invoice, contact your bank immediately, alert the supplier using a verified number, and keep the invoice, email trail and payment records.
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your funds?
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Authorised and regulated by the Financial Conduct Authority for claims management.
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Helped over 6,000 clients
From single bank transfers to group actions with hundreds of victims.
How to spot an invoice fraud
Invoice scams often involve a payment you were already expecting to make. Fraudsters may imitate a supplier or intercept emails and change the bank details on an invoice. Always verify changes to payment instructions using a trusted contact method.
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Start your caseYou may be communicating with a company or person about paying an invoice for work or a service they have completed for you
Scammers may monitor real business conversations and send a convincing invoice at the right moment. Confirm the sender and details before paying.
The fraudsters will insert themselves into the process, usually by finding details online, or more commonly, hacking into your email address or that of the company or person you are dealing with
A compromised email account can make a fake message look like part of an existing conversation. Check unusual requests through a separate, known contact channel.
From this, they will know that you are planning to send money in the next few days or weeks and will email you pretending to be the company or individual you are dealing with
Be alert to unexpected changes in account details, last-minute payment requests or slight changes in email addresses.
They will either use a very similar email or letter difference or claim they have a new email address and that you can communicate with them through the new email
Small changes to an email domain or invoice details can be easy to miss. Compare the details with previous invoices and verify any change directly.
After this, they will send an invoice for the payment, believing you are dealing with the legitimate person or company
Before paying, check the payee name, sort code, account number and invoice reference. If anything is different, pause and confirm.
Subsequently, the legitimate person or company will contact you asking why you haven’t made payment yet
If a supplier says they have not received payment, contact your bank immediately and tell the supplier through a verified channel. Preserve all evidence.
Recent invoice scam recoveries
See all →
Invoice Scam£68,000 recovered for invoice scam victim
Scammers changed the bank details on an expected invoice and diverted the payment.
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Invoice Scam£140,000 recovered for business invoice scam victim
A business payment was sent after fraudulent invoice details were substituted.
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Invoice ScamRefundee recovers retirement fund lost through invoice scam
An email appeared to come from a trusted contact but contained altered payment instructions.
Read the full case →Invoice Scam FAQs
How does invoice fraud work?
A fraudster may impersonate a supplier or compromise an email account and send an invoice with altered payment details.
What is an example of invoice fraud?
A business receives an expected invoice, but the bank account details have been changed so the payment goes to a fraudster.
Can I get my money back after an invoice scam?
Contact your bank immediately. Options depend on how the payment was made, the timing and the details of the case.
Can Refundee help me recover my lost funds?
We can review the circumstances and explain whether we may be able to assist with a complaint.
How long does the fund recovery process usually take?
There is no fixed timeframe. It depends on the case, evidence and responses from the relevant providers.
Latest invoice scam articles
All articles →Invoice Fraud: How to Spot, Prevent and Recover From It
Learn common invoice fraud warning signs and practical steps to take after a suspicious payment.
Read more →