Our investigation
Our specialist fraud investigators assess your case and let you know if we can help.
How it works
Everything you need to know about how we work with you. Or if you're ready to get started, you can start your case now.
Start your caseTrustpilot
Getting your money back takes two or
three stages, depending on your case.
Bank submission
We prepare your bespoke fraud recovery report and submit it to the bank, who are legally bound to provide a formal response.
FOS escalation
If the bank refuses your claim, we submit a new report to the Financial Ombudsman Service who makes a final judgement on the case. If needed, we fight your case until the bank responds.
Ready to start?
Your free case review is the first step. There's no obligation and nothing to pay upfront. You only pay if we recover your money.
Start your case →
Gathering your evidence
To support your claim, we'll need evidence from you to help us build a strong case. And depending on what has happened, different types of evidence may be needed. Our specialist investigators will give you clear guidance on this.
How to gather evidence →Your team of specialists
Our team are all experts in their field and work together seamlessly to give your case the best chance for a positive outcome. Here's what they do:
Meet the team →Management Team
Our management team oversees the process and helps ensure that each case is handled with care and clear communication.
Fraud Investigation Team
Our investigators review case details, organise evidence and help explain the next steps available.
Financial Ombudsman Team
Our team supports the preparation of submissions and explains escalation options where appropriate.
We only work to a no-win, no-fee commitment and never charge anything upfront. If we win, you pay a percentage of what we recover, with a cap on larger claims. Visit our fees page for more information.
Our fees →
Recent recoveries
Success Stories →
Investment scam↗Vashi - Diamond Manufacturers Limited - How Refundee Won Investors Money Back
Our team supported the client with evidence review and recovery guidance.
Read the full case
Impersonation scam↗Refundee recovers £26,000 for client who fell victim to a Richard Branson impersonation scam
A review of the evidence helped clarify possible next steps.
Read the full case
Impersonation scam↗Refundee recovers £63,000 for client in impersonation scam victim
We helped the client understand their options and organise the available records.
Read the full caseFrequently asked questions
If you don't find the answer you're looking for, just get in touch.
Contact us →How does the Refundee process work?
Our process works in three stages. First, our fraud investigators assess your case. If we can help, we build the evidence and prepare a submission. Depending on the response, we may explain further escalation options.
How long does it take to get my money back?
Timescales vary depending on your case, the evidence available and how quickly the organisations involved respond.
What happens if my case is unsuccessful?
We explain the available options and any relevant terms clearly. Outcomes are not guaranteed and each case is different.
Do I have to go through the Financial Ombudsman Service?
Not every case follows the same route. We'll explain the relevant options for your circumstances.
Can I do a case myself instead of using Refundee?
You can explore making a complaint yourself. We can explain our process so you can decide what is right for you.
What information do I need to start a case?
Helpful information may include transaction records, messages, dates and any correspondence you have received.
Who handles my case at Refundee?
Your case may involve our investigation, management and client support teams depending on the circumstances.
We've already helped over 6,000 people recover £140 million and we're ready to help you too.
Start your caseTAKE THE FIRST STEP
Start your caseFind out what options may be available to you.
Share a few details with our team to start an initial eligibility review.