♧
Authorised by the FCA
Refundee is authorised and regulated by the Financial Conduct Authority for claims management activity. FRN 937096.
Check the FCA register →Our mission
To give victims of fraud the best chance of recovering their money through our specialist expertise.
Our Story
In 2021, Directors Stuart and Will started Refundee after seeing how unfairly victims of fraud were being treated by their banks. Despite doing nothing wrong, people were routinely being denied the recovery of their funds, with no transparent or trustworthy support to turn to.
It wasn’t right and it certainly wasn’t fair.
Having worked in financial services for many years, Stuart and Will knew the banks had obligations they were avoiding. So Refundee was their response: a highly experienced team of fraud recovery specialists, who know the regulations just as well as the banks do, but are entirely on the customers’ side.
Since then, we’ve helped over 6,000 clients recover more than £140 million from fraudulent schemes. And we’ll continue to help as many people as possible by always giving them the best chance to get their money back.
Our leadership team
Meet the full team →We bring genuine first-hand expertise in how banks and the Financial Ombudsman Service actually make their decisions, to every case we work on.
Our team combines financial services experience with specialist knowledge of fraud recovery and the claims process.
Our team is always growing
If you have an interest in working with us, feel free to check out the open positions we currently offer.
Join us →
Regulation & credentials
♧
Your data, protected
We’re registered with the Information Commissioner’s Office and handle client information carefully.
View our ICO registration →✓
A registered UK company
Refundee Limited is registered in England & Wales. Registered office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE.
See us on Companies House →Some of our recent coverage.
Savers lose more than £90m to Ponzi schemes – The...
Refundee co-founder Stuart McFadden spoke to The Telegraph about the rise in...Refundee featured in the Times: ‘I lost £290,000 but...
Can face when evidence is removed through...Highlighting the 13-Month MRR Reporting Limitation...
Our co-founder, William Ayles, discussed the MRR reporting limitation...Refundee speaks about fraud recovery options
Advice for people affected by bank transfer scams.