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A first step towards answers

Let's talk about what happened to you.

Tell us a little about the scam or payment. Our team can review the information and explain whether there may be options to explore. It only takes a few minutes to get started.

✓ Initial review✓ No obligation to proceed✓ Clear next steps
Step 1 — About the scam1 of 3
1Scam details
2What happened
3Your details

What type of scam were you affected by?

Choose the option that best describes what happened. If you're unsure, select “Other / not sure”.

Scam type *
Please select a scam type to continue.
ⓘ
Not sure which category fits? That's okay. Choose “Other / not sure” and describe the situation in the next step.

This online form is an initial enquiry and is not a guarantee that a claim can be pursued or recovered. Read about our fees before deciding whether to proceed.

Your enquiry details are complete

This page is ready for connection to Refundee's secure case-management system, but no information has been sent from this demo form. Please connect the form to your approved secure submission endpoint before using it on a live website. For now, you can contact enquiries@refundee.com or call +44 20 4525 4600.

Not sure whether your case is eligible?

You can start with the details you know. We'll need to review the circumstances before any view can be given about the options available.

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Refundee cannot guarantee a successful outcome or recovery. Eligibility, time limits and available routes depend on the individual circumstances and the organisations involved.